From instrument supplier to comprehensive partner
Terrafame trusts Endress+Hauser’s expertise and service
To be successful, challenging operating environments and processes require durable and high-quality measurements. Endress+Hauser supplies the instrumentation for thousands of positions at the Terrafame mine and offers support to its partner in procurement, maintenance and development work alike.
Endress+Hauser was selected as Terrafame’s instrumentation supplier at an early phase of operations because of its extensive offering of measurement instrumentation for industrial processes and its experience gained with the mining industry
Today almost 90 percent of all the measuring devices used at the plant are supplied by
Cooperation has also been conducted in various development projects aimed at optimizing measurements and, through them, improving process control and performance
A service engineer from Endress+Hauser is present at the plant to support Terrafame’s own maintenance team when needed and to ensure that the installed base management works and is up to date
In 2006, Sales Manager Kari Isometsä from Endress+Hauser was driving along a remote forest road in Talvivaara, Sotkamo. Awaiting him, in the middle of the forest landscape of northern Finland, were three pits in the ground filled with process solution and few pumplines equipped with Endress+Hauser measurements. At the time, it was difficult to imagine that the first and most significant mining company in Finland would be built in that same spot.
“From the very beginning, our partnership has been based on our ability to provide measuring instrumentation that meets mining industry requirements, as well as comprehensive support and services for the optimal utilization of the installed instrument base,” says Isometsä, who is responsible for metal, mining and minerals industry customers in Northern Finland.
Both the cooperation and installed base of Endress+Hauser instrumentation at the Terrafame plant has strengthened over the years. Today, almost 90 percent of all the measuring devices used at the plant are supplied by Endress+Hauser.
“We support the customer from engineering to commissioning – and beyond,” Isometsä says.
Industry Manager Elisa Manninen from Endress+Hauser and Isometsä highlight the service contract signed with Terrafame as the peak of the cooperation. Under this contract, a service engineer from Endress+Hauser is present at the plant to support Terrafame’s own maintenance team when needed and to ensure that the installed base management works and is up to date.
“For us, the service contract is an indication of trust in our expertise and professional skills. Thanks to the continuously deepening cooperation we are familiar with the site and the customer’s needs – this also means that we are able to offer the best solutions,” says Isometsä with pride.