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Solve service cases remotely

Easily resolve support issues by utilizing live video and remote screen sharing

When you encounter an issue with your field devices, you want to get it solved quickly. Instead of waiting for an Endress+Hauser field service engineer to arrive on-site, you can now access our remote support solution immediately. With live video transmission and screen sharing, our technical support experts help troubleshoot and resolve the challenge quickly. The Field Xpert PC tablet for device configuration is the best tool for safely connecting to the Endress+Hauser technical support team.

Benefits

  • Get direct access to Endress+Hauser technical experts

  • Receive quick diagnostics via live video and screen sharing through your Field Xpert device

  • Avoid field service visits with remote guidance and step-by-step instructions

  • Utilize a safe, contactless remote solution that works to keep you and your team safe during hazardous situations – e.g. pandemics

  • Solve service needs efficiently using a single tool – the Field Xpert for device configuration and technical support

How does it work?

Our remote support works simply: When you have an issue in the field, you can submit a support ticket via the online support platform. An Endress+Hauser service engineer will send you a link to start a live session. In this safe connection, you will share your camera and screen, this will allow us to diagnose the situation and status of the device. The technical support expert will guide you through the procedure. This way, you get a solution without the requirement of an expert on site.

The perfect match: Instrumentation Support and Field Xpert

The Field Xpert tablet SMT50 or SMT70 is the preferred tool for any instrument-related service operation. Use the device configurator in combination with our instrumentation support offering. Get your job done faster with this all-in-one, easy to handle tool, wherever and whenever you need it.

Maintenance with Field Xpert and remote support ©Endress+Hauser
Field technician checking device configuration ©Endress+Hauser
Field Xpert helps to make a remote support call ©Endress+Hauser

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