Before returning an instrument, fill the request for return number below.
After we have received your request by the form below, we will e-mail you a return number with additional information within three working days.
A correctly filled return form helps us to keep turnaround times as short as possible by handling your returns in a professional and safe manner.
The resulting return number will simplify further correspondence on the matter.
When returning the product, mark the parcel with the Endress+Hauser return number and add the filled “Declaration of De-Contamination” outside the parcel together with any other documents (such as failure reports, etc.).
The “Declaration of De-Contamination” document can be downloaded from the right side of this page under Downloads.
Parcels received without the “Declaration of De-Contamination” and description of the failure will be set to quarantine for 3 months. They will be returned without action at your expense (including commission fee).
In any forthcoming correspondence on the matter, please reply to the email address you received the return number from and refer to the received return number.