Instrument returns

Before returning an instrument, fill the request for return number below.

After we have received your request by the form below, we will e-mail you a return number with additional information within three working days.


  • A correctly filled return form helps us to keep turnaround times as short as possible by handling your returns in a professional and safe manner.

  • The resulting return number will simplify further correspondence on the matter.

Important Information

  • When returning the product, mark the parcel with the Endress+Hauser return number and add the filled “Declaration of De-Contamination” outside the parcel together with any other documents (such as failure reports, etc.).

  • The “Declaration of De-Contamination” document can be downloaded from the right side of this page under Downloads.

  • Parcels received without the “Declaration of De-Contamination” and description of the failure will be set to quarantine for 3 months. They will be returned without action at your expense (including commission fee).

  • In any forthcoming correspondence on the matter, please reply to the email address you received the return number from and refer to the received return number.

Return form

Product return ©Endress+Hauser

Don't forget to complete the Declaration of De-contamination form and place it prominently on the outside of the packaging.